August 21, 2002 18:23PM

Nationwide Express Provides Tracking System For Its Customers

KUALA LUMPUR, Aug 21 (Bernama) -- Nationwide Express Courier Services Bhd today launches its web-based track and trace system for customers to track delivery status of their shipments through the Internet.

The system, which was developed by web-enablement company, iRepublics.com includes features such as new account opening, pick-up arrangements, supplies request and customer service enquiries.

The information can be obtained via www.nationwide2u.com. Its executive director, Rozilawati Basir said, with the new facilities, Nationwide Express aimed to capture bigger number of customers as well as meeting the need of its existing clients.

"We expect our sales to grow by about 20 percent for this year as we gradually expedite our IT plan in enhancing our service," she told reporters after the official launch of the new system here today.

She reasoned that with the size of its network and volume handled, it was important for the company to improve operational efficiencies and capabilities.

Rozilawati added that Nationwide Express had set aside 20 percent to 30 percent of its revenue to improve and develop information technology and communications network to enhance its network capabilities.

"The track and trace system is part of our continuous IT programmes,"she said.

Nationwide Express, a courier and logistics services group listed on the Kuala Lumpur Stock Exchange second board, has a wide network covering over 110 branches and agents in Malaysia, as well as Brunei and Singapore.

It currently delivers in excess of 30,000 shipments or packages per day for both multinationals and local corporate companies and industries.

On future expansion, Rozilawati said the company would double its effort to increase its presence in Brunei and Singapore and would gradually make their way into other Asean markets as well.

She added that this would be possible within the Asean Free Trade Area (AFTA) framework which allowed companies to expand their geographical coverage into other Asean countries to cater for the expected increase in cross-border trade.

"At the same time, we plan to expand into related areas to enhance our revenue stream and has identified third party logistics and freight forwarding and other related logistic services," she said. BERNAMA